The Four Roles AI Actually Plays in Workflow Automation — and Where Simple Rules Work Better
Reading Time: 4 minutesZapier’s framework identifies four distinct roles AI plays in automated workflows — understanding unstructured input, making judgment calls, generating content, and acting autonomously — each suited to specific tasks. Indian businesses should map these roles against their actual toolchain, account for regional language limitations, Tally/RazorPay integration gaps, and USD-denominated pricing before adding AI to any workflow step.
